Saturday 5 September 2015

(4 - 6 Years) "Dell" Hiring: Client Tech Supt Specialist On Sep 2015 @ Hyderabad

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 (4 - 6 Years) "Dell" Hiring: Client Tech Supt Specialist On Sep 2015 @ Hyderabad

Company         Dell
Website            www.dell.com
Eligibility          10th/Diploma
Experience       4 - 6 yrs
Location           Hyderabad
Job Role           Client Tech Supt Specialist
JOB SUMMARY:
Company Profile:
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Job Description:
Role Responsibilities:
1. Provide second-level technical support on basic operational or maintenance of personal computers and /or peripherals using documented procedures and available tools.
2. Guide L1 technical support rep's troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.
3. Escalate problems when unable to make proper determination.
4. Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
5. Remain knowledgeable of Dell's procedural guidelines for issuing service and handling technical escalations.
6. Log and sufficiently document all agent contacts with the Support Specialist group.
7. Identify and provide input on unique or recurring customer problems.
8. Generate/analyze reporting specific to L1 reps to perform coaching needs analysis.
Candiate Profile:
Educational Qualifications:
1. High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.
2. 4-6 years of relevant experience or equivalent combination of education and work experience.
  • CLICK HERE TO MORE DETAILS & APPLY:
  • http://jobs.dell.com/in/india/product-services-client-technical-support/jobid8277437-client-tech-supt-specialist-jobs

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